- How long does it take for a return to be processed?
Typically, a refund may take up to 21 days. That’s up to 14 days for us to receive your returns and processing them and up to 7 days for the refund to go through the banking system. We will issue your refund for returned items as soon as your returned parcel has reached our distribution centre. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account.
- How can I contact customer service ?
Email us at [email protected]. Customer Service will respond to your email as soon as possible. We look forward to hearing from you.
- How long do I have to return an item?
You have 30 days to return an item from date of receipt back to us.
- How long will delivery take?
- How will I know my order has been sent?
- How do I check the status of my order?
To check the status of your order, log in to your account and click into your order to see shipment status & tracking details. If you checked out as a guest, you can view your order status by clicking “View Your Order” on either your order confirmation or shipping confirmation emails.
- Why hasn’t my order arrived yet?
We use a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Most orders ship within 2-3 business for processing and plus 4-8 business days for delivery, however shipping may take longer during the holidays.
We’ll send you an email with your tracking information once an order is on its way. Items will indicate their ship times in each description.
If the tracking information for your package says delivered and you have not received it, please reach out to us at [email protected] and we will look into it for you. After the investigation, if the package still has not shown up within 3 business days of the delivery date then we will file a claim for you.
- Can I change or cancel my order after it has been placed?
Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Depending on the item’s return policy, we are happy to accept the item(s) you have ordered once they have been received.
Products on our website are available in very limited quantities for only a short period of time. As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted.
- Do you ship internationally?
Yes we do offer international shipping! We will keep customers posted when there are any new updates.
We’ll send your orders within 3 business days and give you tracking numbers.
- Do you offer price adjustments?
In order to provide a wide selection of products & brands, we work with a variety of third party vendors. We work hard with these partners to offer competitive pricing on our products. However, the prices on our website change often and we are not able to offer price adjustments once an order has been shipped.